Turnaround Time

The time that it takes to make your order before it is placed in the mail is approximately 3-5 business days. You will receive an email when your order has shipped or is ready for pickup.

Local Pickup

You will receive an email when your order is ready to be picked up and the pickup instructions will be provided in that email.


On all standard orders we ship via Canada Post lettermail (untracked):
- $4CAD flat rate within Canada
- $7CAD flat rate within US
- $9CAD flat rate everywhere else
Tracking is NOT available on orders that are shipped lettermail.

Expedited and Priority shipping is available, rates vary and can be viewed at the checkout page. Tracking is included in this option.

Shipping Times

Within Canada - 5-7 business days
United States - 8-14 business days
Everywhere Else - 7-20 business days
Please note that these times are approximate and not guaranteed. If you would like to guarantee your order's arrival then please send us a message to .

Shipping Policies

- Please note that once your order is 'shipped' Pali Handmade is not responsible for lost, damaged or stolen packages.
- Once your order is 'ready for pickup' you must retrieve your order from the applicable pickup point. The pickup points do not assume responsibility of your order after you have picked it up, any questions can be directed to
- Orders that have selected 'lettermail' as their shipping speed do not include tracking.
- Due to the nature of our mail 
systems, please note that once your order is shipped, it is on its way to you. Please be patient as there can be sorting/shipping delays, weather delays, strikes and cross-border delays.
- The customer is responsible for incurring any fees related to duties, etc.
- If you refuse delivery or return to sender, a refund/credit will not be issued. The buyer accepts the transaction once it has been completed online.

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